FAQ's
Are your products handmade?
A: Yes! Every charm and accessory is made by hand and with care.
What are your charms made of?
A: Each charm is made out of polymer clay and coated in resin to give it a shine.
Are your charms waterproof?
A: Resin is water-resistant. Each charm can handle light moisture! Please avoid submerging them in water!
How long does shipping take?
A: Your order will be shipped out in 1-6 business days.
What happens if my order gets lost or arrives damaged?
A: If a package is lost, a refund will be issued. If your item arrives damaged, feel free to email [email protected] with a photo of the package, and the item will be replaced.
Do you ship internationally?
A: Yes! Shipping rates apply.
Can I cancel or change my order after placing it?
A: Cancellations and changes to orders can all be sorted out! Email me at [email protected]. Any cancellations after the product is shipped out are not able to be refunded.
Do you offer returns and exchanges?
A: Yes! I happily accept exchanges as long as the item is returned unused and in its original condition. Please contact me within 7 days of delivery so I can help!
Why does my charm look slightly different then the photo on the listing?
A: All charms are made by hand and with clay; no two can look identical!
Can I get a chain extension for any bracelet?
A: Yes, feel free to add note at check out. Extensions come at no cost to you.
A: Yes! Every charm and accessory is made by hand and with care.
What are your charms made of?
A: Each charm is made out of polymer clay and coated in resin to give it a shine.
Are your charms waterproof?
A: Resin is water-resistant. Each charm can handle light moisture! Please avoid submerging them in water!
How long does shipping take?
A: Your order will be shipped out in 1-6 business days.
What happens if my order gets lost or arrives damaged?
A: If a package is lost, a refund will be issued. If your item arrives damaged, feel free to email [email protected] with a photo of the package, and the item will be replaced.
Do you ship internationally?
A: Yes! Shipping rates apply.
Can I cancel or change my order after placing it?
A: Cancellations and changes to orders can all be sorted out! Email me at [email protected]. Any cancellations after the product is shipped out are not able to be refunded.
Do you offer returns and exchanges?
A: Yes! I happily accept exchanges as long as the item is returned unused and in its original condition. Please contact me within 7 days of delivery so I can help!
Why does my charm look slightly different then the photo on the listing?
A: All charms are made by hand and with clay; no two can look identical!
Can I get a chain extension for any bracelet?
A: Yes, feel free to add note at check out. Extensions come at no cost to you.
Have more questions or concerns?
Email me at [email protected]